I am really confused about all of the recent posts about Gartner’s CCaaS (Contact Center as a Service) Magic Quadrant for 2019. First of all, the service by Gartner is not a free one. To be included, Gartner requires vendors to make a payment. Secondly, all the brands are the “usual suspects” with a major exclusion of Cisco from this years list. There are many other vendors in the market place that have a CCaaS offering and they do not even get a mention. Why? because we choose not to pay Gartner’s exorbitant fees (there is a reason why their share price is over USD$100 a share).
Edge Computing is a process kung saan kinukuha, ginagawa at ina-analyze ang mga data sa edge ng iyong network, instead sa centralized data processing warehouse. Ibig sabihin, all your files or important data are being stored within your premise instead na naka save ito sa ibang data centers.